About -

About Us

Our mission is to help anyone and everyone that wants to change the way they live and shop, providing high-quality, plant-based, biodegradable products that are affordable, made in the UK (where possible) and in refillable solutions.

Inspired by the children in our lives and their relentless energy, enthusiasm and passion for the environment, we’ve embarked on a journey to do more about the world we live in, while hopefully helping, inspiring and leading others to do the same.

We have been trying to reduce the amount of waste and eliminate single-use plastic in our lives and its been a frustrating and much more challenging journey than we anticipated. The supermarkets have been slow to adapt and offer alternatives. Local alternatives are few and far between and could hardly be described as accessible or affordable. We also found that our friends and family have had similar experiences and so we’ve decided to do something about it and created Refill Therapy.

Zero waste is nirvana, but until then, we will reduce waste and eliminate single-use plastic from our everyday lives, through affordable refilling and reusing.

Our Pledge

To create a cleaner, sustainable and ethical future.

Sustainability

We stock a wide range of high-quality, organic, plant-based, biodegradable products. We aim to have a positive impact on the environment and carefully select products that are good for us and good for the planet.

Reducing Waste

We're on a mission to reduce waste and packaging. We commit to eliminating single-use plastic and will challenge our customers and suppliers to do the same.

Evolving and expanding products

We're constantly searching for new and exciting products that meet our high standards and fit with our ethos. We are innovating to provide a wide variety of everyday items in refillable solutions.

Local products for the local community

Wherever possible we're trying to source our products locally and mainly from UK manufacturers. For some items, this isn't possible yet, but we're always on the lookout for better alternatives.

Everyday's a school day

We are all on a journey that involves changing perceptions and behaviour and we recognise this isn't always easy. We commit to learn, reflect and improve while supporting others to do the same.

Transparency and communication

Honesty is the best policy. We will aim to be clear, concise and factual in all our communications. We encourage feedback and will engage with our customers, suppliers and local communities.

Ethical employer

We are a socially conscious organisation and our employees play an integral role in our success. We aim to offer local, long term career opportunities with a focus on personal development and training.

Passion and pragmatism

We may not get things right every time and will always endeavour to do our best. If there's something we could do differently, come and talk to us and help us be better.

Hackney Wick

We’ve opened the doors to our refill store in Hackney Wick and look forward to welcoming you, and don’t forget to bring your containers. follow us on Instagram for regular updates and new product arrivals.

East Village, Stratford

Our Stratford East Village store is now open! Come and take a look around or pop in and say hello.

Don’t forget to bring along your containers and join the refill evolution.

About Us

Our Pledge

To create a cleaner, sustainable and ethical future.

The Stores

Hackney Wick

East Village, Stratford